What if I have always paid my bills on time and the website says I require a deposit?

If this happens, you should double check to make sure all your information was entered correctly. If it is all correct and we still require a deposit, perhaps your last utility did not report payment histories. You can easily correct this by requesting a Letter of Credit from your previous utility. They can usually mail, fax or email this to you. Once we receive this, we can use it for your history to determine any deposits necessary.